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CAPABILITIES
WHY CSolutions?
BILLING POLICY
TOS / AUP

POLICY | COLLECTIONS | CANCELLATIONS | PRE-PAYMENTS | MODIFICATION & ACCEPTANCE

CSolutions automatically bills on the 1st day of each month. Invoices are sent via email.  Because our invoices, along with other important service announcements, are sent via e-mail, it is very import that the customer keeps his or her email address updated.  Please email accounting@CSolutions.net to update any email addresses or make changes to your billing information. 

The payment is due upon receipt.  Payments are late after the 10th.  Service may be disconnected if payment is not received by the 15th of the month.  Disconnect notices will be attached to invoices emailed after the 10th.  

A $15 late fee will be assessed to business accounts after the 25th of the month. 

CSolutions accepts all major forms of payment: Visa, MasterCard, American Express, Discover, debit cards, electronic checks, cash or check.  The customer may review his or her billing history or make a payment online by going to https://www.CSolutions.net/webuser.  Please call 801-428-3300 if login information is needed.  

There is a $20 charge for returned checks. 

COLLECTIONS

If an account becomes delinquent it will be sent to a collections agency.  One warning notice will be sent the customer prior to handing the account over to the collection agency.  If an account is handed over to a collections agency, the customer is responsible for paying any collections costs, which includes: attorney’s fees, court costs, process service fees, filing fees, and any charges or commissions up to 35%, that may be assessed by any collection agency retained to pursue this matter with or without suit. 

CANCELLATIONS

Cancellations will be made effective at the end of the current month and will not be pro-rated.  Some services require a full 30 day notice to terminate, those services will have the termination requirements defined in the contract for the service. 

Your account DOES NOT automatically cancel at the end of your service agreement. Your account will automatically renew. If you wish to discontinue your service with CSolutions, you will need to officially cancel your account. You may do this by filling out our secure Online Cancellation form. Your account will not be reimbursed for any un-used services. All cancellations become effective 30 days after the cancellation form is filled out, and received in the accounting office.

Please keep your email cancellation confirmation for your records.

PRE-PAYMENTS

Customers are offered the opportunity to pre-pay for service in exchange for a discount on the monthly rate.  Such pre-payments are non-refundable.

MODIFICATION & ACCEPTANCE

CSolutions reserves the right to modify this policy.   By using our service, you are agreeing to the terms outlined in this policy.