POLICY |
COLLECTIONS |
CANCELLATIONS |
PRE-PAYMENTS |
MODIFICATION & ACCEPTANCE
CSolutions automatically bills on the 1st day of each month. Invoices
are sent via email. Because our invoices, along with other important
service announcements, are sent via e-mail, it is very import that the
customer keeps his or her email address updated. Please email
accounting@CSolutions.net to update any email addresses or make
changes to your billing information.
The payment is due upon receipt. Payments
are late after the 10th. Service may be
disconnected if payment is not received by the 15th
of the month. Disconnect notices will be attached to invoices emailed
after the 10th.
A $15 late fee will be assessed to business
accounts after the 25th of the month.
CSolutions accepts all major forms of payment:
Visa, MasterCard, American Express, Discover, debit cards, electronic
checks, cash or check. The customer may review his or her billing
history or make a payment online by going to
https://www.CSolutions.net/webuser. Please call 801-428-3300 if
login information is needed.
There is a $20 charge for returned checks.
COLLECTIONS
If an account becomes delinquent it will be sent to a collections
agency. One warning notice will be sent the customer prior to handing
the account over to the collection agency. If an account is handed over
to a collections agency, the customer is responsible for paying any
collections costs, which includes: attorney’s fees, court costs, process
service fees, filing fees, and any charges or commissions up to 35%,
that may be assessed by any collection agency retained to pursue this
matter with or without suit.
CANCELLATIONS
Cancellations will be made effective at the end of
the current month and will not be pro-rated. Some services require
a full 30 day notice to terminate, those services will have the
termination requirements defined in the contract for the service.
Your account DOES NOT automatically cancel at the end of your
service agreement. Your account will automatically renew. If you
wish to discontinue your service with CSolutions, you will need to
officially cancel your account. You may do this by filling out our
secure
Online Cancellation form. Your account will not be
reimbursed for any un-used services. All cancellations become
effective 30 days after the cancellation form is filled out, and
received in the accounting office.
Please keep your email cancellation confirmation for your records.
PRE-PAYMENTS
Customers are offered the opportunity to pre-pay
for service in exchange for a discount on the monthly rate. Such
pre-payments are non-refundable.
MODIFICATION & ACCEPTANCE
CSolutions reserves the right to modify this
policy. By using our service, you are agreeing to the terms outlined
in this policy.
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