The amount of SPAM being sent across the internet is a major problem these days.  Rest assured that CSolutions will never send SPAM to our clients, or anyone else for that matter, and would certainly never sale our clients e-mail addresses to anyone, period.  We spend a tremendous amount of time and money trying to combat SPAM and would never want to contribute to it.

Even with all of our efforts, some SPAM may continue to make it's way to your mailbox. 

Every message that is delivered to our mail server goes through several dozen SPAM tests to determine whether it's a legitimate e-mail or not.  Each message is tagged with a weight number according to the number and severity of the tests it fails.  Anything with a weight value of 10 or higher is automatically moved to a SPAM Folder in your mail box.

All though this is a very effective and common method used today, there will probably be some legitimate e-mails sent to your SPAM Folder that you would like to receive in your Inbox.  If you encounter that problem, you can follow the instructions below to have e-mails from a trusted address moved to your Inbox, even if they are marked as SPAM.

Filtering SPAM in iMail

1.   In your Web Browser go to this webpage: http://mail.csolutions.net

2.   To log on, enter your e-mail address and password at the appropriate location.

3.    In the upper-right hand corner of the web page, after you've logged on, click on the box that looks like this:

          

4.   On the pull down menu, click Filters

5.   You will now see a box that looks like this:

6.   Click on the Add Button and you will see the following: 

7.   Click the Select Field pull-down menu and select From

8.  Click the contains option next to the Select Field pull-down menu

9.    Under the word  Phrase type the e-mail address you would like to receive e-mail from (support@csolutions.net, in our example)

If you've done everything correctly so far, you should a screen similar to this:

 

10.   Click Add Condition and the filter will be added in the Rules section.  Your screen should now look like: 

11.   On the Filter Action pull down menu, you can chose to have the message moved to another folder.

12.   To move the message to your inbox, type main in the  Destination field.  Your screen should look like:

13.   You can now click Finish and be done, or if you have another address to add, you can continue as directed below:

14.   Click the Select Field pull-down menu again and select From 

15.   Click the contains option next to the Select Field pull-down menu 

16.   Under the word  Phrase type the next address you would like to add

17.   Click Add Condition and the filter will be added in the Rules section.  Your screen should now look like:

18.   The last thing you need to do is click the bottom e-mail address in your list and then click Insert OR.  Your screen should now look like:

19.   You can now click Finish and be done, or repeat steps 14 through 19 to filter additional e-mail addresses.

Thanks for allowing us to provide you the best possible internet services.  We greatly appreciate your business!